A massive shift has taken place in the relationship between businesses and customers. Today, customers have more control, more options, and higher expectations than ever. They don’t tolerate scripts, queues, or robotic Q&A. They demand conversational, contextual, human interactions.
Service is often seen as after-sales or support. We see service as a way to turn customers into promoters. And ultimately, we try to turn service into a profitable part of your business.
We’re here to help you set up the servicing part of your business in a structured way.
As a customer service manager, you’re in charge of fostering a productive environment for your customer service team. With a thorough understanding of both customer and business needs, you are capable of finding solutions that appease both parties. Customer service managers oversee the performance of their employees to ensure the team is keeping pace with service demands.
This means that your team is likely tasked with communicating with inquiring customers, answering support and service questions, troubleshooting, following up on cases, asking for feedback, and keeping track of all necessary documentation related to customer interactions.
We’re here to help you work efficiently and create processes and content that makes your work more fun and better.
Use the service dashboard to view your ticket status, knowledge base usage, and customer feedback performance at one glance.
This report shows your total number of support tickets that have been closed by their owners. Use this report to get a high-level understanding of team productivity.
Use this report to understand how your support documentation is helping your customers and scaling up your support team and content.
Use this report to get a high-level view of how your company’s average customer satisfaction changes over time.
Customer service tools help you connect with customers, exceed their expectations, and turn them into promoters that grow your business.
Log customer issues as tickets that can be assigned to members of your team, organized and prioritized, and tracked in a central location. Build a workflow for ISO standards, and measure and report common questions/bugs.
Turn your customers' most frequently asked support questions and tickets into a robust, optimized knowledge base of helpful articles and documentation that’s indexed in search engines.
Get a pulse on customer happiness, and deploy surveys to gather feedback that can be used to build better customer experiences.
Automate common management tasks like creating tickets and tasks, alerting your team when customers take specific actions, and more.